Claims Manager

With five years of experience as a Customer Service Representative, I am expected to handle customer inquiries and concerns efficiently with minimal supervision. I have developed strong communication, problem-solving, and conflict-resolution skills, allowing me to manage complex customer interactions and escalations professionally. I am also expected to be proficient in using multiple systems and tools, maintain high performance metrics, adapt quickly to process changes, and contribute positively to team goals. My experience demonstrates the ability to deliver excellent customer service while remaining organized, dependable, and results-driven.

Utilized ClaimCenter as the primary system to manage and monitor end-to-end claim progress, documentation, and updates. Coordinated with builders through In4mo to assign tasks, track assessments, and ensure timnely completion of property inspections. Used cost calculator tools to estimate damage to property and contents, and EasyForm to generate emails, SMS notifications, and claim-related documents.