Provided accurate and appropriate information in response to
customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Properly directed tier one chats queues to improve call flow.
• Researched, calmed and rapidly resolved client conflicts to prevent loss of business Sales Consistently generated additional revenue through skilled sales techniques. Managed chat flow with up to 3-4 consecutive chats in queue.
Experience: 2 - 5 years
Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Properly directed tier one chats queues to improve call flow. • Researched, calmed and rapidly resolved client conflicts to prevent loss of business Sales Consistently generated additional revenue through skilled sales techniques. Managed chat flow with up to 3-4 consecutive chats in queue.
Experience: 2 - 5 years
Experience: 2 - 5 years
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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