Zian

Part-Time Customer Support & SaaS Support VA | 6+ Years Technical Support | Auto

Verified

With Timeproof

mark as hired

Overview

Looking for part-time work (4 hours/day)

at $5.78/hour ($560.00/month)

Bachelors degree

Last Active

June 2nd, 2026 (6 days ago)

Member Since

October 7th, 2025

Profile Description

I am an experienced Application Support Analyst with over five years of expertise in enterprise application maintenance, technical support, and process optimization. I specialize in troubleshooting complex issues, performing root cause analysis, and ensuring SLA compliance across multi-tiered systems. Skilled in tools such as Azure DevOps, SQL Server Management Studio, JIRA, and UIPath, I collaborate closely with developers and product teams to deliver efficient and reliable solutions. I hold a B.S. in Information Technology from Asia Pacific College. With a strong analytical mindset and a commitment to continuous improvement, I strive to enhance system performance and deliver exceptional technical support.

Top Skills

Customer Support » Email Support

Experience: 5 - 10 years

Good writing skills for professional responses to clients/customers.

Customer Support » SaaS

Experience: 5 - 10 years

Other Skills

Customer Support » Technical Support

Experience: 5 - 10 years

Experienced Application Support Analyst

Office and Administration » Microsoft Excel

Experience: 10+ years

Pivot Tables, Macros, and Power Query

Software » Databases » SQL Server

Experience: 1 - 2 years

Software » Application Performance Management » Grafana

Experience: 1 - 2 years

Used for monitoring server health of products handled

Software » Robotic Process Automation

Experience: Less than 6 months

Created basic automation projects for work. Tested and supported complex automation projects as well.

Basic Information

Age: 28

Gender: Female

Website: Sign Up with Pro Account to View

Address: Mandaluyong

Tests Taken: IQ
Score: 118: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“I went on OnlineJobs.ph to hire someone... I found someone who worked out great. He's been with us for 3 months. He's done more in these 3 months than I've done in the last couple of years... I highly recommend OnlineJobs.ph!”