Catherine

Costumer service representative, virtual assistant

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Overview

Looking for full-time work (8 hours/day)

at $4.73/hour ($912.00/month)

Bachelors degree

Last Active

July 2nd, 2026 (9 days ago)

Member Since

October 7th, 2025

Profile Description

To leverage my accumulated years of experience in costumer service
assistance, operations support, and team leadership to enhance
organizational efficiency and innovation. Aiming to contribute
strategic insights and process optimization skills to a dynamic team,
fostering both business growth and personal development.

Top Skills

Marketing » Content Creation » Creative Writing

Experience: 1 - 2 years

Professional Services » Management Services » Customer Support Management

Experience: Less than 6 months

I have experience in customer support management where I handled daily team operations, ensured service quality, and maintained high customer satisfaction. I was responsible for supervising agents, monitoring performance metrics such as response time and resolution rate, and providing coaching to improve communication and problem-solving skills. I also managed escalated customer concerns, coordinated with other departments to resolve issues efficiently, and implemented process improvements that reduced response time and improved client feedback. Through this experience, I developed strong leadership, communication, and analytical skills, which helped build a motivated team and deliver excellent customer service