Jerald

Virtual Assistant

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Overview

Looking for part-time work (4 hours/day)

at $5.75/hour ($555.84/month)

High school diploma

Last Active

July 3rd, 2026 (6 days ago)

Member Since

October 4th, 2025

Profile Description

Hi! I’m Jerald Blaza, a dedicated Virtual Assistant and Customer Support Specialist with nearly 4 years of professional experience in customer service, back office support, and tea ---------- ntoring.

Top Skills

Customer Support » Email Support

Experience: Less than 6 months

Handled inbound customer emails related to orders, billing, product information, and returns. Responded to customer inquiries with clear, accurate, and timely communication while maintaining professionalism. Ensured all customer requests were documented properly in the system for accurate tracking and reporting. Supported overall customer satisfaction by resolving issues efficiently and providing helpful product/order information.

Customer Support » Customer Service

Experience: 2 - 5 years

Assisted customers through phone and email regarding orders, billing, exchanges, and returns. Delivered prompt and accurate solutions for order tracking, payment disputes, and refund processing, ensuring customer satisfaction. Handled escalations with professionalism, maintaining brand reputation while resolving complex concerns. Consistently achieved performance targets such as Customer Satisfaction (CSAT), First Call Resolution (FCR), and Average Handling Time (AHT). Maintained detailed records of customer interactions.

Other Skills

Basic Information

Age: 23

Gender: Male

Website: Sign Up with Pro Account to View

Address: Dasmariñas, PHILIPPINES

Tests Taken: IQ
Score: 103: DISC
Dominance: 22%
Influence: 7%
Steadiness: 34%
Compliance: 37%: English
C2(Advanced/Mastery)