Customer Service

Detail-oriented professional with experience in data entry, medical records management, and customer support. Skilled in handling confidential information, maintaining accurate records, and ensuring compliance. Background includes healthcare support, BPO operations, and retail management with a strong focus on accuracy and efficiency.

Experienced Customer Support professional with over 6 years in phone-based service, handling inquiries, escalations, and client concerns in English with clarity and professionalism. Skilled in delivering excellent customer experiences, coaching agents, and consistently meeting performance metrics in fast-paced BPO environments.

Team player with experience in healthcare support and customer service. Skilled at collaborating with colleagues, coaching, and coordinating tasks to achieve team goals.

* Analyzed eCommerce performance data with a focus on BBB complaints and chargebacks, identifying trends, root causes, and risk patterns across transactions and customer behavior. * Developed dashboards and reports to track dispute rates, improve customer experience, and reduce chargeback incidents. * Collaborated with operations, customer support, and fraud teams to implement data-driven strategies that enhanced payment processes, minimized disputes, and ensured compliance.

I have experience managing records, handling transactions, and ensuring accuracy in fast-paced environments. From processing prescriptions as a Medical Virtual Assistant to managing store operations and inventory overseas, I’m skilled in order processing, data accuracy, and customer coordination.