Leah

Chat support Rep|Customer Support Specialist | BPO Sales SME| Admin| Transcripti

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.96/hour ($960.00/month)

Bachelors degree

Last Active

June 7th, 2026 (yesterday)

Member Since

October 1st, 2025

Profile Description

Customer operations professional with 12 years of experience in BPO and financial services environments, specializing in customer support, sales operations, collections, and administrative coordination. Proven ability to manage high-volume inquiries, resolve complex customer issues, and maintain accurate documentation while meeting service level agreements (SLA), quality standards, and productivity targets.

Experienced Sales Subject Matter Expert (SME) with a strong track record of supporting team performance through process guidance, product knowledge sharing, and workflow improvement initiatives. Skilled in cross-functional collaboration, customer interaction analysis, and operational reporting to enhance service delivery and customer experience.

Recognized for strong attention to detail, adaptability, and problem-solving, with a background in legal transcription and documentation accuracy.

Top Skills

Customer Support » Chat Support

Experience: 2 - 5 years

Office and Administration » Transcription

Experience: 2 - 5 years

Customer Support » Customer Service

Experience: 10+ years

Other Skills

Marketing » Telemarketing » Inbound Sales

Experience: 5 - 10 years

Office and Administration

Experience: 1 - 2 years

Design » Graphic Design » Canva

Experience: 1 - 2 years

Basic Information

Age: 33

Gender: Female

Website: Sign Up with Pro Account to View

Address: TAGUIG, METRO MANILA

Tests Taken: IQ
Score: 113

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”