Senior BPO Professional | CS/Tech Support/Workforce Management(RTA)16+ years

Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Bachelors degree

Last Active

June 24th, 2026 (today)

Member Since

October 1st, 2025

Profile Description

Hello there! I have over 16 years of experience in the BPO industry, providing support for customer and techinical roles, as well as working in the workforce management field.

I enjoy helping customers by making things easier and convenient—whether it’s answering questions, resolving concerns, or walking them through technical issues step by step. I always aim to communicate clearly, stay patient, and make sure every customer feels heard and supported.

I also have experience as a Real-Time Analyst (RTA), where I monitor queues, manage schedules, and help teams stay on track to meet different KPIs. I’m comfortable using different tools and systems, and I adapt quickly to new processes.

I’m someone you can rely on—I take my work seriously, meet deadlines, and always look for ways to improve. I’m also easy to work with and value good communication with clients and teammates.

If you’re looking for dependable support with a positive attitude and solid experience behind it, I’d love to be part of your team!