Customer Service & Client Relations

Experienced customer service professional with over 10 years in the telecommunications industry, handling high-volume inquiries, billing concerns, technical support, and account management. Proven ability to resolve issues efficiently, maintain customer satisfaction, and meet KPIs in fast-paced call center environments.

Strong problem-solving skills demonstrated through quickly identifying customer issues, troubleshooting account and service problems, and delivering effective solutions to ensure customer satisfaction and minimize escalations.

Experienced in telco sales support, assisting customers with account upgrades, including adding new lines and services. Skilled at explaining product features, processing transactions accurately, and ensuring a smooth customer experience to drive sales growth and customer retention

Experienced in analyzing and improving customer service workflows to enhance efficiency, reduce handling time, and increase overall team productivity while maintaining high service quality.

Skilled in accurate and thorough documentation of customer interactions, service requests, and process updates to maintain clear records and support effective communication within teams and with clients.

Results-driven Team Leader with years of experience managing customer service teams in the telecom industry. Skilled in coaching agents, handling escalations, monitoring KPIs, and driving performance improvements to ensure high customer satisfaction and operational efficiency.

Highly adaptable professional, able to quickly adjust to changing processes, technologies, and client needs in fast-paced telecom and customer service environments, ensuring continuous productivity and seamless service delivery.