Proactive and detail-oriented Virtual Assistant with 14 years of experience in healthcare as a registered nurse and a solid background in administrative and medical support. Skilled in scheduling,
Experience: 5 - 10 years
Handled incoming emails from patients and clients regarding appointments, billing, prescriptions, or general medical office concerns. Managed appointment requests, cancellations, and follow-ups via email in coordination with the clinic’s scheduling system. Informed patients about company offerings, updates, and processes to ensure satisfaction.
Experience: 2 - 5 years
Compiled, verified, and updated insurance claim details in a centralized spreadsheet to ensure data accuracy, consistency, and timely access for billing review. Maintained digital database ensuring that patient records and documentation are properly categorized and easy to retrieve. Recorded and updated patient appointments, follow-ups, and cancellations accurately in the system. Created and maintained a spreadsheet for Dental Job Orders; Maintained and accurately updated inventory lists - procured low stocks; Developed and maintained a supplier and invoice tracking system using spreadsheet to support accurate billing, budgeting and easy data retrieval.
Experience: 2 - 5 years
Experience: 6 months - 1 year
Responded to questions regarding coverage, eligibility, benefits, and claim status via email, chat, or phone; Confirmed patient insurance details and policy validity prior to appointments or billing submissions; Updated insurance and billing data in EMR/EHR systems while ensuring confidentiality and HIPAA compliance.
Experience: Less than 6 months
Experience: Less than 6 months
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