Executive Assistant

Experienced in providing direct customer support by answering incoming inquiries, clarifying questions, and disseminating important information clearly. Skilled at listening to user concerns, handling and resolving issues efficiently, and ensuring a helpful, reliable support experience.

Proficient in utilizing Microsoft Excel to process and update human resource data for the Jeonsoft Payroll Suite (JPS). Experienced in executing data updates by importing and exporting 201 files such as employee movements and updating employee's biometric scans. Regularly utilize Excel to organize datasets, manage timekeeping records, and maintain structured lists.

As an IT graduate who owns a personal computer, i spend a significant amount of time working and navigating digital environments. through both my academic background and daily personal use—including gaming and troubleshooting—i have a strong foundational understanding of how computers work, software navigation, and general system operations

Managed high-volume email handling while processing flight bookings and per diem allowance requests as an HR specialist at KCC Malls. I kept the inbox highly organized by categorizing and tracking emails based on their exact status: incoming/new requests, completed tasks, pending items, and requests awaiting final approval from department heads.

Experienced in managing multiple TikTok accounts simultaneously using GeeLark. Responsibilities included editing promotional videos, adding and linking specific products to showcase on the platform, and executing high-volume bulk scheduled uploads to ensure consistent content delivery.

Experienced in high-volume video editing for both short-form and medium-form content. Managed the bulk creation of TikTok videos designed for product promotion, successfully replicating reference styles by adding clear text overlays and sourcing matching audio tracks. Also utilized CapCut to edit short- to medium-length videos for a vintage-themed YouTube channel, expertly combining sourced footage with transitions, text, and sound effects.

Experienced in utilizing shared Google Workspace files for collaborative project management, performance monitoring, and task tracking. Used shared sheets and docs to track operational milestones and performance metrics as a Jeonsoft Payroll Suite Support Assistant, including managing flight booking requests and processing per diem allowance requests. Also utilized Workspace tools to coordinate with department heads for timekeeping updates and comprehensive HR task management.