Customer Support (Non-Voice) & Back-Office Specialist

I have 3 years of experience in non-voice customer support, handling inquiries through email, chat, and CRM platforms. I manage order processing, documentation, and data updates with accuracy and confidentiality. I also support back-office operations by organizing records, coordinating with internal teams, and ensuring tasks are completed efficiently and on time.

Experienced in using GoHighLevel for managing customer interactions, tracking tickets, updating client information, and organizing workflows. Skilled in handling email and chat inquiries, processing data accurately, and supporting back-office tasks through automated pipelines, tags, and CRM features to ensure smooth and efficient customer support operations.

Skilled in Customer Relationship Management (CRM), handling customer inquiries through email and chat, updating account information, tracking cases, and ensuring accurate and confidential data processing. Experienced in using CRM tools to manage customer interactions, resolve issues efficiently, and support smooth back-office operations.

Experienced in Administrative Management, handling documentation, data organization, scheduling, and task coordination with accuracy and confidentiality. Skilled in managing back-office processes, maintaining records, supporting customer inquiries, and ensuring smooth daily operations through efficient workflow handling and attention to detail.

Known for strong attention to detail, ensuring accuracy in data entry, documentation, and task execution. I consistently review information carefully, maintain error-free records, and follow processes precisely to support smooth and reliable operations.