Nathaniel

Operations Management, Team and Frontline Leadership

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Overview

Looking for full-time work (8 hours/day)

at $5.64/hour ($1,090.91/month)

Bachelors degree

Last Active

July 1st, 2026 (8 days ago)

Member Since

September 26th, 2025

Profile Description

People Management and Leadership: mentoring, team development, performance evaluation, and fostering a positive work environment.
Process and Performance Improvement: analyzing data, identifying performance gaps, and creating action plans to improve metrics (like AHT, ACW, QA scores).
Client and Stakeholder Communication: Multiple roles that require presenting reports, providing updates, and aligning with clients. This includes presenting business reviews, joining joint call monitoring sessions, and managing stakeholder expectations.
Quality Assurance and Control: conducting audits, monitoring calls, and providing feedback to ensure quality standards are met for both internal teams and clients.
Technical and Analytical Skills: providing technical support, handling complex customer issues, and using data-driven insights to inform decisions and strategies.

Top Skills

Professional Services » Management Services » Call Center Operations Management

Experience: 2 - 5 years

Professional Services » Management Services » Customer Support Management

Experience: 10+ years

Customer Support » Technical Support

Experience: 10+ years

Office and Administration » Technology Proficiency

Experience: 10+ years

Other Skills

Basic Information

Age: 44

Gender: Male

Website: Sign Up with Pro Account to View

Address

Tests Taken: IQ
Score: 116: DISC
Dominance: 27%
Influence: 27%
Steadiness: 34%
Compliance: 12%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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