Check out my portfolio here:
Team Management:
1. Recruit, train, and onboard virtual assistants. Provide ongoing coaching, mentoring, and performance feedback to virtual assistant tea
Workflow Management:
1. Assign tasks and responsibilities to virtual assistants based on workload and priorities.2. Develop and implement standardized procedures and workflows to streamline operations.3. Monitor task completion and ensure adherence to deadlines and quality standards.
Client Communication:
1. Serve as the primary point of contact for clients regarding virtual assistant services.2. Gather client requirements and expectations to tailor virtual assistant support accordingly.3. Communicate regularly with clients to provide updates, address concerns, and solicit feedback.4. Performance Evaluation:
5. Conduct regular performance evaluations and assessments of virtual assistant tea
Quality Assurance:
1. Implement quality control measures to ensure accuracy, consistency, and professionalism in virtual assistant services.2. Monitor service delivery and address any issues or errors promptly.3. Establish and maintain service level agreements (SLAs) with clients.
Experience: 2 - 5 years
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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