Overview
Looking for part-time work (4 hours/day)
at $8.30/hour ($800.00/month)
Bachelors degree
Last Active
July 7th, 2026 (4 days ago)
Member Since
September 24th, 2025
Profile Description
Results-driven Team Leader with over 8 years of experience in customer service, team leadership, coaching, and performance management within the BPO industry. Proven ability to lead high-performing teams, improve operational performance, conduct coaching sessions, and deliver exceptional customer experiences. Strong communication, leadership, problem-solving, and stakeholder management skills. Previous experience as an English teacher with a solid foundation in training, mentoring, and employee development.
Top Skills
Coaching
Experience: 2 - 5 years
Coached and mentored agents through regular feedback and action plans, boosting performance, enhancing customer satisfaction, and driving consistent KPI improvements.
Office and Administration » Communication
Experience: 2 - 5 years
Ability to clearly and effectively convey information to customers through verbal and written communication.
Office and Administration » Problem Solving
Experience: 2 - 5 years
Identifying issues quickly, analyzing situations, and offering effective solutions.
Other Skills
Customer Support » Active Listening
Experience: 2 - 5 years
Paying full attention to customers, understanding their concerns, and responding appropriately.
Office and Administration » Adaptability
Experience: Less than 6 months
Adjusting to different customer personalities, situations, and company processes with ease.
Office and Administration » Leadership
Experience: 2 - 5 years
Guiding and motivating a team to achieve performance goals and deliver excellent customer service.
Office and Administration » Time Managment
Experience: 2 - 5 years
Handling multiple inquiries efficiently while maintaining quality service.
Office and Administration » Collaboration
Experience: Less than 6 months
Working closely with other departments to resolve issues and enhance service delivery.
Office and Administration » Decision Making
Experience: 2 - 5 years
Making timely and effective choices to support both business goals and employee needs.
Basic Information
- Age
- 30
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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