Mary
Customer Service & Virtual Assistant | CRM, Administrative Support, Appointment
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.13/hour ($800.00/month)
Bachelors degree
Last Active
July 11th, 2026 (3 days ago)
Member Since
September 22nd, 2025
Profile Description
Dedicated Customer Service and Virtual Assistant professional with over six years of experience providing customer support, administrative assistance, and remote operations across diverse industries. Proven ability to manage high-volume customer interactions through phone,
Top Skills
Customer Support » Ecommerce
Experience: 6 months - 1 year
Assisted customers with order inquiries, refunds, returns, and account concerns. Supported merchants with account setup and platform navigation. Resolved customer concerns through phone and chat support. Escalated complex issues and ensured timely follow-up. Maintained accurate customer records and case documentation.
Customer Support » Sales Support » Hotel Booking
Experience: 2 - 5 years
• Provided after-hours guest support and reservation assistance for 12 hotel and holiday rental properties. • Handled an average of 65–80 inbound and outbound calls daily while maintaining excellent customer service standards. • Managed guest inquiries through phone, email, live chat, and ticketing systems, ensuring timely and accurate responses. • Assisted guests with reservations, booking modifications, cancellations, check-ins, and check-outs. • Processed guest payments and maintained accurate reservation and billing records. • Handled chargebacks, payment disputes, and payment-related inquiries while coordinating resolutions with guests and internal teams. • Updated Accounts Receivable (AR) records and managed booking transfers to appropriate payment statuses. • Monitored outstanding balances and assisted guests with payment-related concerns. • Supported customers across Airbnb, Booking.com, Agoda, Expedia, and Duve platforms. • Coordinated with housekeeping, maintenance, and operations teams to ensure smooth guest experiences and efficient property operations. • Maintained accurate booking records, reports, and guest documentation using RMS, Homehero, and CRM systems.
Other Skills
Marketing » Social Media Management
Experience: Less than 6 months
I have received professional training and hands-on experience as a virtual assistant and have developed the necessary skills and knowledge to help you in a certain area of your personal and professional life. SMM (scheduling posts), Video and content creation.
E-Commerce » Logistics Coordination
Experience: Less than 6 months
Completed training in freight brokerage, truck dispatch operations, carrier sourcing, route planning, freight documentation, and logistics coordination. - Familiar with load boards, rate calculations, driver scheduling, and Hours-of-Service (HOS) compliance. Portfolio: https://drive.google.com/file/d/1TYYBHccq04Dt4EQlSyVLRDVwD_X4nJRJ/view?usp=drive_link
Basic Information
- Age
- 39
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Guinobatan, Albay
- Tests Taken
- IQ
- Score: 114
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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