Customer Service Representative/ Technical Support

Worked as a Dispute Analyst handling customer concerns related to financial transactions, fraud claims, and account discrepancies. Investigated and validated disputes by reviewing account activity, verifying documents, and applying company policies and compliance standards. Assisted customers in resolving billing and payment issues while ensuring accuracy and confidentiality of sensitive financial information. Coordinated with internal teams and financial institutions to process claims efficiently and within regulatory timelines. Maintained strong attention to detail, problem-solving skills, and the ability to deliver excellent service in a high-pressure environment.

Handled customer inquiries and concerns through professional and timely email communication. Provided accurate information, guided customers in resolving account and technical issues, and ensured clarity in responses while maintaining a courteous tone. Resolved escalations by analyzing customer concerns, researching solutions, and delivering step-by-step guidance. Ensured compliance with company policies, maintained service-level agreements (SLAs), and documented all interactions for accurate tracking. Demonstrated strong written communication, attention to detail, and problem-solving skills to provide excellent customer experience.

Provided technical assistance to customers by troubleshooting internet, cable, and device-related issues, ensuring timely and accurate solutions. Handled both hardware and software concerns, guided customers through step-by-step resolutions, and escalated complex cases when necessary. Delivered support via phone, chat, and email while maintaining high levels of customer satisfaction and meeting service-level agreements (SLAs). Skilled in explaining technical information in a clear and simple way, helping non-technical users resolve issues quickly.

Managed daily financial transactions including recording, classifying, and reconciling accounts to ensure accuracy and compliance. Prepared and maintained ledgers, monitored expenses, and assisted in generating financial reports. Handled accounts payable and receivable, processed invoices, and ensured timely payments. Supported audits by organizing financial data and maintaining accurate documentation. Demonstrated strong attention to detail, organizational skills, and the ability to work with confidentiality and accuracy in handling sensitive financial records.