Executive Virtual Assistant | Director of Operations

As Director of Operations, I maintained 100% compliance with licensing and certification requirements set by the Virginia Department of Social Services while overseeing daily operations across recruitment, home care, and adult day care services. I streamlined workflows to improve team productivity, managed HIPAA-compliant documentation, and handled executive-level communications to support informed decision-making alongside the CEO. I led research, reporting, and pitch-deck development to support investor relations and business growth, while supervising virtual assistants, coordinating meetings and events, and ensuring timely, accurate execution of all administrative and operational functions.

As Executive Assistant to the CEO, I provided high-level executive support by managing strategic communications, preparing investor-facing materials, and representing the CEO in virtual meetings with investors and key stakeholders. I led discussions on her behalf to ensure clear alignment with business objectives and timely follow-through. I developed business pitch proposals in collaboration with the company’s Certified Public Accountant, integrating accurate financial data and performance metrics. Through strict confidentiality, proactive calendar and document management, and independent decision-making, I ensured executive priorities were met and contributed directly to investor engagement and strategic growth initiatives.

Over a six-year period, I produced consistent, high-quality written content as a campus journalist, delivering an average of 2+ published articles per week across news, feature, and opinion formats while meeting strict editorial deadlines. My work was supported by thorough research, fact-checking, and editing to ensure accuracy, clarity, and audience-appropriate tone. This experience directly strengthened my ability to support professional communications, marketing content, and executive documentation with reliable, deadline-driven results.

As Director of Operations, I led licensing, regulatory compliance, and administrative functions within a healthcare and home care environment, coordinating directly with federal and state agencies, including the Virginia Department of Social Services. I managed license applications, renewals, and certifications with 100% on-time submissions, ensuring continuous regulatory compliance and zero service interruptions. Through structured documentation, proactive follow-up, and compliance tracking, I reduced regulatory risk and maintained the organization’s active operating status throughout my tenure

As Director of Operations, I managed appointment setting for the CEO and executive team using Calendly and Microsoft Outlook, coordinating a wide range of meetings with investors, partners, and internal departments. I streamlined scheduling processes across multiple time zones, ensuring all engagements were aligned with business priorities and executed without conflict. By leveraging these tools, I proactively handled confirmations, rescheduling, and meeting preparations with accuracy and efficiency. This multitasking role was essential in supporting strategic initiatives, especially during high-level investor and government meetings. My ability to manage dynamic calendars contributed to smoother operations and stronger stakeholder relationships.