Senior Automation Engineer | Scale-Ready Workflows, Custom AI Agents & API Integ

I specialize in building and optimizing end-to-end marketing automation systems that scale user engagement and cut operational costs. My experience includes managing robust marketing platforms (like Mautic and Acymailing), configuring secure email servers, and handling API integrations, IP warmup, and email deliverability. I have a proven track record of re-engineering survey pipelines to slash annual software costs by 80% ($5,000 saved), and implementing automated monitoring for email campaigns that helped scale a contact list from 400k to over 500k active subscribers.

Extensively used Zapier to streamline the integration and automation of flow of data from over 50 external apps/websites/databases to the company's in-house CRM. As a result, I reduced the task volume by 60%, doubled productivity, and reduced the support ticket volume on data integrity by 90%.

I have practical, enterprise-level experience designing and deploying AI automation pipelines that solve real-world business challenges. Key highlights of my work include architecting a Generative AI call documentation and summarization workflow using Google Gemini, which ensured 100?ta accuracy and saved hundreds of employee hours. Additionally, I have spearheaded the initial research, technical evaluation, and deployment of secure AI chatbots and advanced tools to drive company productivity. My approach combines strategic LLM integration with custom scripting to embed AI capabilities seamlessly into existing CRMs and company workflows.

Company: Engineering Institute of Technology Role: Technical Project Coordinator Details: Used ClickUp for more than 2 years to manage technical projects, coordinate with different stakeholders, integrate with different systems to improve productivity, and write detailed documentations.

Maintained and customized enterprise applications that are mostly in PHP including self-hosted CRMs (SugarCRM), open-source marketing automation systems (Mautic), CMS (Joomla, Wordpress), etc. Also created an inventory management system earlier in my career using the Laravel Framework.

Used Python/Django to build an AI chatbot for real-time support response and interactive learning support (virtual instructor) leveraging OpenAI models (GPT, Whisper), ElevenLabs and Weviate. Also user python in web scraping, ETL and data analysis.

Administrator and Developer of SugarCRM for 5 years. Created logic hooks, SugarBPM workflows, APIs and other features to automate marketing processes. Integrated the system to over 50 other websites, SaaS and databases. Also performed regular updates on the system which is hosted in AWS EC2.

Regularly ran queries on MySQL databases which are commonly used in most of the systems that I managed. Ran reports for different stakeholders with MySQL. Also created small projects utilizing MySQL database.

As a web developer at EIT, I maintained different cloud-hosted websites by regularly updating dependencies, applying patches and version updates, troubleshooting issues, technical support, deployments, customization, etc.

Using ChatGPT for both improving productivity and adding value to applications e.g. Outlining project plans and summarizing collaboration notes, troubleshooting instructions, integration to web apps and other tools.