Technical Support & Customer Care Representative

Overview

Looking for full-time work (8 hours/day)

at $4.71/hour ($909.09/month)

Bachelors degree

Last Active

July 7th, 2026 (13 days ago)

Member Since

September 17th, 2025

Profile Description

Hi! I'm John Paolo, a reliable and organized Virtual Assistant with a strong background in technical support, customer service, and business operations.
With over 4 years of experience, I’ve provided high-quality support for global brands like Apple and Samsung, assisting customers via chat and voice through platforms like Zendesk, Avaya, and CRM tools. I specialize in troubleshooting, ticket management, and ensuring SLA compliance.
In addition, I’ve successfully managed two businesses. An Airbnb rental and a tattoo studio where I handled day-to-day operations, guest/client coordination, team scheduling, and online marketing using Google Workspace (Docs, Sheets, Calendar, Slides), Meta Business Suite, Canva, and Slack.
???? Tools I Use:
Zendesk
Google Workspace (Docs, Sheets, Slides, Calendar)
Meta Business Suite
Canva
CRM platforms
Slack
Citrix, Avaya, Telegence, Core
ChatGPT (for writing and automation)
???? What I Can Help You With:
Customer support (chat, email, voice)
Ticketing systems (Zendesk, CRMs)
Admin tasks & business operations
Calendar & schedule management
Visual content & presentation creation
Troubleshooting & documentation
I’m tech-savvy, proactive, and fluent in both English and Tagalog. I take pride in delivering quality work, staying organized, and helping businesses run smoothly.
Let’s work together and take some tasks off your plate!