IT Support Specialist with over 20 years of experience delivering enterprise-level L1 & L2 support in healthcare, academic, and corporate environments. extensive expertise in end-user support, technical, clinical applications, av systems, networking and hardware diagnostics, Managed & support for 200+ computers. proven ability to reduce downtime, improve system reliability, and support mission critical operations in fast-paced institutions.
Experience: 5 - 10 years
Provide daily L1 & L2 IT Helpdesk end-user support for faculty, students and staff using ticketing system.
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