Ian
Customer Support & Team Leader Specialist | Collections & Administrative Support
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $2.48/hour ($480.00/month)
Associates degree
Last Active
July 1st, 2026 (13 days ago)
Member Since
September 15th, 2025
Profile Description
I am a motivated and adaptable professional with over four years of experience in the BPO industry, specializing in customer support, team leadership, and content moderation. My background includes handling financial accounts, resolving disputes, processing billing and payment transactions, and providing administrative support such as payroll and attendance management.
As a Subject Matter Expert and Team Lead, I coached agents, created reports for clients, and ensured high-quality performance across teams. I am also skilled in technical troubleshooting, report analysis, and using tools like MS Office and Google Workspace.
I want to be known as a reliable, detail-oriented, and results-driven professional who can support businesses in delivering excellent customer service, managing operations efficiently, and maintaining strong client relationships.
Top Skills
Customer Support » Customer Service
Experience: 2 - 5 years
Over 4 years handling phone, chat, and email support for financial and service accounts, ensuring client satisfaction and SLA compliance.
Office and Administration » Administrative Support
Experience: 2 - 5 years
Managed payroll, attendance, and childcare fee processing; strong background in documentation and compliance.
Office and Administration » Team Leadership
Experience: 1 - 2 years
Led teams as a Subject Matter Expert and Team Lead, coaching agents, managing KPIs, and reporting performance directly to clients.
Other Skills
Accounting » Accounts Receivable
Experience: 1 - 2 years
Experienced in payment tracking, sending overdue notices, resolving billing concerns, and negotiating disputes.
Office and Administration » Data Entry
Experience: Less than 6 months
High attention to detail with payment records, client accounts, and financial transactions.
Office and Administration » Email Management
Experience: 1 - 2 years
Provided email-based support, responded professionally to customer and business inquiries, and ensured timely follow-ups.
Office and Administration » Quality Assurance
Experience: Less than 6 months
Reviewed content based on US guidelines, ensured accuracy of evaluations, and resolved agent–QA disputes.
Customer Support » Chat Support
Experience: Less than 6 months
Delivered real-time assistance for financial accounts, resolving disputes and account issues via chat.
Office and Administration » Problem Solving
Experience: 2 - 5 years
Researched undocumented processes, proposed workflow improvements, and implemented solutions that reduced errors.
Basic Information
- Age
- 25
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Muntinlupa City, Metro Manila
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
SEE MORE REAL RESULTS
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.