Virtual Assistant | Customer Support, Admin, and Business Operations Specialist

Overview

Looking for full-time work (8 hours/day)

at $9.35/hour ($1,792.00/month)

High school diploma

Last Active

May 8th, 2026 (46 days ago)

Member Since

September 15th, 2025

Profile Description

Highly dedicated Banking and Customer Service Professional with over 9 years of experience in high-stakes financial and technical support environments. I have a proven track record in supervisory roles, specializing in escalation management, service recovery, and team leadership. My expertise lies in bridging the gap between technical troubleshooting and client relationship management to drive operational efficiency and team performance.  Core Expertise• Leadership & Coaching: Experienced in floor operations, performance triages, and providing actionable coaching to optimize KPIs and agent development.  • Service Recovery: Skilled at resolving complex complaints and high-level escalations through targeted strategies to maintain high client satisfaction.  • Operations & Compliance: Strong background in auditing critical documentation, managing disability insurance services, and ensuring 100% data integrity.  • Technical Proficiency: Expert in MS Office 365, including licensing and activation troubleshooting, as well as Windows OS and various rating systems.  Professional Highlights• Citibank (Supervisor/Client Relations Officer): Spearheaded high-level escalation resolutions and directed back-office operations to ensure data accuracy.  • Accenture (Claims Manager): Administered end-to-end disability insurance services and evaluated claim amounts using intricate rating systems.  • Concentrix (Delegate Coach/Technical Router): Facilitated real-time floor support to maintain strict SLA adherence and led team operations during supervisor absences.  I am committed to delivering results-oriented service while maintaining the highest standards of data accuracy and compliance.