Mickey

Chat support

With Timeproof

mark as hired

Overview

Looking for full-time work (12 hours/day)

at $4.15/hour ($1,200.00/month)

Bachelors degree

Last Active

July 6th, 2026 (5 days ago)

Member Since

September 14th, 2025

Profile Description

Dedicated and customer-focused Chat Support Specialist with strong communication skills and a proven ability to resolve customer inquiries efficiently through live chat. Experienced in handling multiple chats simultaneously while maintaining a friendly, professional tone. Skilled in troubleshooting, problem-solving, and using CRM tools to deliver high-quality support and enhance customer satisfaction. Committed to creating positive customer experiences and upholding brand reputation through fast, accurate, and empathetic service.

Top Skills

Customer Support » Chat Support

Experience: 10+ years

Delivered real-time customer support via live chat to assist with product inquiries, troubleshooting, billing issues, and general customer needs. Resolved customer concerns efficiently by following company protocols, using CRM tools (e.g., Zendesk, Salesforce, Intercom), and escalating complex issues to the appropriate teams when needed. Maintained a professional, empathetic tone in fast-paced environments while meeting KPIs such as First Response Time (FRT), Average Handle Time (AHT), and Resolution Rate. Collaborated with team leads to document recurring issues and contributed feedback to improve internal knowledge bases and customer self-help resources.

Other Skills

Basic Information

Age: 34

Gender: Male

Website: Sign Up with Pro Account to View

Address: Baguio City, Benguet

Tests Taken: IQ
Score: 140: DISC
Dominance: 29
Influence: 30
Steadiness: 29
Compliance: 12: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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