Customer Support Specialist | Healthcare VA | Sales & Lead Generation Specialist

Skilled in handling customer inquiries, resolving concerns, and providing support through chat communication.

I have hands-on experience in supporting both members and providers by verifying eligibility, processing billing and payments, and updating insurance files to ensure accurate coverage information. My work requires strict adherence to HIPAA regulations, maintaining confidentiality while delivering accurate and timely support that improves the overall member experience and provider satisfaction.

Skilled in managing inboxes, organizing emails, responding to inquiries, and maintaining timely communication.

Knowledgeable in using CRM tools to organize customer data and manage client communication.

Strong ability to identify issues, analyze situations, and provide effective solutions in a fast-paced environment. Experienced in handling customer concerns, resolving complaints, and ensuring quick and accurate resolution while maintaining professionalism and customer satisfaction.

Strong ability to manage time effectively and prioritize tasks to meet deadlines in fast-paced environments. Experienced in handling multiple responsibilities simultaneously while maintaining accuracy, productivity, and quality of work. Reliable in delivering tasks on time with minimal supervision.

Skilled in handling multiple tasks simultaneously while maintaining accuracy and efficiency. Experienced in managing customer inquiries, updating records, and using different tools at the same time in fast-paced environments without compromising quality or customer satisfaction.

Experienced in outbound lead generation focused on contacting homeowners to identify potential sellers. Skilled in cold calling, building rapport, and qualifying leads based on property interest and selling intent. Comfortable handling high-volume calls, following scripts, and maintaining accurate CRM records. Strong communication skills with the ability to engage prospects professionally and efficiently.

Experienced in accurate and efficient data entry with strong attention to detail. Skilled in inputting, updating, and verifying information across databases and CRM systems while ensuring data accuracy and confidentiality. Able to work with high-volume tasks, maintain organization, and meet deadlines in fast-paced environments.

Experienced in handling sensitive patient and member information in compliance with HIPAA regulations. Trained to ensure data privacy, confidentiality, and security while assisting with eligibility verification, benefits, claims, and EOB inquiries. Skilled in maintaining accuracy and professionalism when dealing with protected health information (PHI) in fast-paced healthcare environments.