Social Media Manager With Customer Relations Background

With 6+ years of experience in customer service, I handled multi-channel communication through chat, email, and phone for e-commerce and BPO clients. My responsibilities included assisting with orders, resolving technical and account issues, and maintaining accurate records in CRM systems such as Shopify, Netsuite, Zendesk, Gorgias, and HelpScout. I collaborated with international teams to meet service level agreements (SLAs) while ensuring professionalism and customer satisfaction. This role allowed me to strengthen my communication, problem-solving, and multitasking skills, which continue to support my success in other roles.

I create and schedule content across Facebook, Instagram, TikTok, LinkedIn, and Google Business Profile. I plan and manage content calendars, design graphics and banners, assist with newsletters, and write captions tailored to each platform. I use tools like Canva, CapCut, ChatGPT, and other AI platforms to streamline content creation and ensure campaigns are engaging and up to date with trends. I also monitor analytics and insights to refine strategies, improve engagement, and strengthen brand presence. Creative, adaptable, and detail-oriented, I focus on helping brands connect meaningfully with their audiences through consistent and impactful social media strategies.

As a Virtual Assistant, I provide reliable support in administrative, social media, and customer service tasks. My responsibilities include managing schedules, organizing content calendars, handling emails, and assisting with newsletter campaigns. I am skilled in using tools such as Notion, Jira, Microsoft 365, Google Workspace, and Slack for task management and collaboration. I also support clients with research, data entry, CRM management, and basic graphic design using Canva and AI tools, ensuring smooth operations and efficient workflows. Adaptable and detail-oriented, I focus on helping clients save time and stay organized while achieving their business goals.