Customer Service Representative/ Lead Generation/ Admin Assistant/ Email Marketing

Recently, I worked as a Lead Generation Specialist for direct clients, where I handled prospect research, outreach, appointment setting, and lead qualification through email, LinkedIn, and cold calling. I developed strong communication, CRM, and client relationship skills, with the ability to build rapport, manage leads efficiently, and meet targets consistently.

I have experience as an Admin Assistant, where I handled emails and chat support related to apparel inquiries. My responsibilities included responding to customer concerns, assisting with orders, coordinating with clients, and ensuring timely and professional communication to maintain customer satisfaction.

I worked in a busy call center where I helped customers over the phone with questions, problems, and orders. I answered calls, listened carefully, and made sure each customer felt heard and supported.

As a Claims Specialist with 2 years of experience, I was responsible for handling and investigating claims filed by customers and hosts. My role involved reviewing submitted evidence, verifying that claims were valid and within policy guidelines, and communicating with both parties to gather accurate information. I acted as a mediator to help resolve disputes fairly while ensuring company policies were followed. I also processed approved payouts, maintained detailed documentation, and provided professional customer support throughout the claims resolution process.

As a Technical Support Representative for Microsoft, I assisted customers with troubleshooting technical issues related to Microsoft products and services. My responsibilities included handling customer concerns through calls, chat, and email, diagnosing software or account-related problems, guiding users through step-by-step solutions, and ensuring issues were resolved efficiently. I also helped customers with account access, system errors, software installation, and basic troubleshooting while maintaining excellent customer service and clear communication.