Overview
Looking for full-time work (8 hours/day)
at $1.66/hour ($320.00/month)
High school diploma
Last Active
June 30th, 2026 (8 days ago)
Member Since
September 4th, 2025
Profile Description
As a Customer Service Representative for a telecommunications company, you will be the first point of contact for customers, handling inquiries, service requests, billing concerns, and technical support. Your role is to provide professional, accurate, and timely assistance while ensuring customer satisfaction and loyalty.
Key Responsibilities:
Answer inbound calls,
Assist with billing inquiries, payment processing, and account updates.
Troubleshoot and resolve basic technical issues or escalate to higher support teams if needed.
Provide information on products, services, promotions, and plan upgrades.
Handle service requests such as activations, deactivations, or plan changes.
Manage complaints in a professional manner and ensure timely resolution.
Document all interactions accurately in the system for record-keeping.
Meet performance metrics such as call handling time, quality scores, and customer satisfaction targets.
Top Skills
Customer Support » Chat Support
Experience: 2 - 5 years
Office and Administration » Data Entry
Experience: Less than 6 months
Customer Support » Customer Service
Experience: 5 - 10 years
A Customer Service Representative (CSR) is the primary point of contact between a company and its customers. The CSR is responsible for providing timely, accurate, and courteous support across multiple channels, including phone, email, live chat, and in-person interactions. Key responsibilities include addressing customer inquiries, resolving complaints, processing orders, providing product or service information, and ensuring a positive customer experience. The ideal candidate is empathetic, solution-oriented, and possesses excellent communication skills. A strong CSR not only solves problems efficiently but also contributes to customer satisfaction, loyalty, and overall business growth.
Other Skills
E-Commerce » Order processing » Order Fulfillment
Experience: 2 - 5 years
Basic Information
- Age
- 29
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- DISC
- Dominance: 26%
- Influence: 28%
- Steadiness: 20%
- Compliance: 26%
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.