Service Desk Analyst with Knowledge in Video Editing

Proficient in active listening, providing accurate product/service information, patient under pressure, and adept at resolving customer issues. Ability to remain patient and maintain a positive attitude in fast-paced environments.

Strong technical aptitude, providing expert assistance in troubleshooting and resolving IT-related issues. Excellent communication skills for clear problem understanding and effective solutions. Proficient in customer service, multitasking, and documenting support cases. Skilled in prioritizing tasks, collaborating in a team, and ensuring timely issue resolution.

Adept at active listening and clear articulation. Patient and composed in managing customer inquiries. Familiarity with phone support systems and focus in delivering exceptional customer experiences.

Identifies high-traffic and low-competition keyword related to the selling product. Used various tools and techniques to gain insights into user preferences and industry-specific terminology.

Managed to create personal content and post it in different platforms like Facebook page, Youtube, Instagram and Tiktok. Successfully applied different editing techniques like blurring moving objects, animation, text-to-speech, tracking technique and a lot more.

Fluent English speaker with clear pronunciation and effective communication skills. Able to convey ideas, information, and instructions coherently.

Efficient email organization and response skills. Proficient in prioritizing, categorizing, and responding to emails promptly. Strong attention to detail in maintaining a clutter-free inbox.

Proficient in creating user manuals, guides, and instructional materials. Strong research skills, attention to detail, and ability to communicate technical information effectively.

Identifies potential prospects, conducting market research, and utilizing various channels for outreach.

Effective email communication skills for providing customer assistance. Proficient in understanding queries, offering accurate solutions, and maintaining professional tone.