Social Media manager with Graphic Design skills, Telemarketing and Cold Calling

I handled different types of responses with different attitudes. We can never predict when will a negative or irate customer will came in but I know my product and I believed in it. so at the end of the day, an irate/negative customer turned into positive one.

I love making videos and editing them for the crowd to see. I used to work in a Pet Grooming Salon and one of my duty is to create reels and edit photo advertisements for Facebook,tiktok and Instagram. I actually have a reel that got 222kpkus viewers from a newlyn opened tiktok account and got featured on inquirer.net a page with thousands of followers. We also got approached by one of the big TV news company here in the Philippines. The tools I use is canva and capcut.

remaining professional and empathetic by actively listening to their concerns without interruption and using a calm, even tone. I Dig deeper by asking clarifying, open-ended questions to understand the root cause of the issue and then offer clear, timely solutions.

I master my opening, focusing on the customer's needs rather than selling, maintaining a confident and empathetic tone, respecting their time, and following up strategically to build a relationship.