Jhoanna

Customer-facing skills and Operational/Technical abilities

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Overview

Looking for full-time work (8 hours/day)

at $4.97/hour ($960.00/month)

Bachelors degree

Last Active

July 1st, 2026 (8 days ago)

Member Since

September 2nd, 2025

Profile Description

I am a dedicated Customer Success professional with experience in managing client relationships, resolving issues, and ensuring customer satisfaction. Skilled in handling customer inquiries via email, chat, and phone, I focus on providing clear communication and timely solutions.
I am proficient in Zendesk for support ticket management, Salesforce for CRM and client tracking, and Outlook for professional correspondence and scheduling. I also coordinate and schedule meetings for clients and leadership, ensuring smooth communication and efficient time management.
With strong organizational skills, attention to detail, and the ability to multitask, I consistently deliver excellent support while helping clients achieve their goals. I am adaptable, reliable, and committed to building positive customer experiences that foster loyalty and long-term success.

Top Skills

Customer Support

Experience: 5 - 10 years

Customer Relationship Management (CRM) Email & Chat Support Phone Support & Call Handling Active Listening & Empathy Conflict Resolution & De-escalation Clear and Professional Communication

Other Skills

Professional Services » Management Services » Customer Support Management

Experience: 2 - 5 years

Building Client Relationships Customer Journey Mapping Feedback Collection & Analysis

Customer Support » Technical Support

Experience: 2 - 5 years

Domain management (registration, transfer, DNS setup, nameservers) Web hosting setup & troubleshooting Email configuration (IONOS Mail, Outlook, SMTP/IMAP/POP setup) SSL certificate installation & renewal Control panel navigation (IONOS hosting dashboard & admin tools) Basic WordPress setup and troubleshooting DNS records management (A, CNAME, MX, TXT, SPF, DKIM) Customer account setup and billing inquiries assistance Technical escalation handling and documentation

Basic Information

Age: 34

Gender: Female

Website: Sign Up with Pro Account to View

Address: Mandaue, Cebu

Tests Taken: IQ
Score: 117: DISC
Dominance: 32
Influence: 15
Steadiness: 25
Compliance: 28: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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