Director of Operations Professional, Lead Generation, Campaign Manager, Virtual

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Overview

Looking for part-time work (6 hours/day)

at $12.58/hour ($1,818.19/month)

Bachelors degree

Last Active

July 3rd, 2026 (5 days ago)

Member Since

September 2nd, 2025

Profile Description

I am a results-driven and people-focused BPO professional with 18 years of progressive experience in the call center industry. I have held various leadership roles, most recently serving as a Senior Operations Manager, where I successfully led site-wide operations for a call center based in Iloilo City, Philippines.
My expertise includes operations management, performance optimization, client relations, workforce leadership, and strategic planning. I have a strong track record of improving KPIs, developing high-performing teams, and managing large-scale campaigns across different verticals.
I’m now looking to bring my skills to a remote work environment where I can continue driving performance, efficiency, and team success. I am highly adaptable, tech-savvy, and committed to delivering excellence in every role I take on.

Top Skills

Professional Services » Management Services » Call Center Operations Management

Experience: 5 - 10 years

I bring 18 years of hands-on experience in call center operations, with a strong background in leading teams, managing client accounts, and driving overall performance. I have successfully overseen end-to-end operations, from workforce planning and KPI management to coaching frontline leaders and ensuring service excellence.

Other Skills

Coaching » Success

Experience: 10+ years

Customer Support » Sales Support » Lead Generation

Experience: Less than 6 months

I have solid experience in lead generation and prospecting, both as part of outbound call campaigns. My background in the call center industry has equipped me with the ability to identify, qualify, and nurture leads through various channels, including cold calling and CRM tools.