John

Customer Support Manager | Shopify & E-commerce Support | Team Lead

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Overview

Looking for part-time work (6 hours/day)

at $4.15/hour ($600.00/month)

Associates degree

Last Active

June 24th, 2026 (today)

Member Since

April 21st, 2017

Profile Description

Hi, I’m John. I have 9+ years of experience in Customer Support and Operations, helping businesses deliver great customer experiences while keeping support systems running smoothly.

I handle email, chat, and phone support, resolving customer issues quickly and professionally. I also support Shopify e-commerce stores, manage order processing, and maintain product listings.

I’m experienced with CRM tools like GoHighLevel, Zendesk, Freshdesk, and Oracle Siebel, helping teams track tickets, manage customer interactions, and improve response times.

I’ve also led support teams, trained new members, monitored quality, and created performance reports to ensure consistent, high-quality service.

Key Skills:
• Customer Support (Email, Chat, Phone)
• Shopify & E-commerce Support
• CRM: GoHighLevel, Zendesk, Freshdesk, Oracle Siebel
• Order Processing & Product Listings
• Team Leadership & Operations Management
• Process Improvement & Quality Assurance
• Google Workspace & Microsoft Office
• Reporting & Productivity Tracking

I’m detail-oriented, reliable, and focused on helping businesses improve customer satisfaction and support operations.

Top Skills

Customer Support » Ecommerce » Shopify

Experience: 1 - 2 years

-Resolved customer queries through email, chat, and text. -End-to-end order processing -Optimized product pricing/details based on client specifications in Shopify. -Optimized catalog details (weight of the product, retail, wholesale price, etc.) based on client specifications in Notion

Office and Administration » Team Leadership

Experience: 5 - 10 years

-Overseeing the performance of a handled department -Provides End-of-Month report of the department sales and teams productivity/performance to the client. -Initiated and delivered process-improvement projects to streamline departmental workflows and boost efficiency -Supported team members by addressing questions and concerns about tasks and customer inquiries, ensuring accurate and consistent resolutions

Other Skills

Customer Support » Sales Support » Credit Repair

Experience: Less than 6 months

-Conducted pre-qualification calls for scheduled clients.

Basic Information

Age: 32

Gender: Male

Website: Sign Up with Pro Account to View

Address: San Miguel, Bulacan

Tests Taken: IQ
Score: 125: DISC
Dominance: 51%
Influence: 10%
Steadiness: 25%
Compliance: 14%: English
C2(Advanced/Mastery)