Arrianne

CUSTOMER SERVICE & VIRTUAL ASSISTANT

With Timeproof

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Overview

Looking for full-time work (8 hours/day)

at $4.82/hour ($928.00/month)

Bachelors degree

Last Active

July 8th, 2026 (5 days ago)

Member Since

August 30th, 2025

Profile Description

I am a dedicated Customer Service and eCommerce Support Specialist with 10 years of customer service experience and 1 year of hands-on eCommerce support experience. I am passionate about helping customers, solving problems, and creating positive experiences that build trust and loyalty.

My experience includes handling customer inquiries via email and live chat, order tracking, refunds, returns, exchanges, shipping concerns, and general account support. I am experienced with Zendesk and comfortable working with eCommerce businesses, managing high ticket volumes while maintaining professionalism, accuracy, and empathy in every interaction.

I am known for being reliable, detail-oriented, and a fast learner. I adapt quickly to new tools, systems, and processes, allowing me to contribute effectively even in fast-paced environments. I take ownership of customer concerns and focus on finding solutions rather than relying solely on templates.

I have a stable internet connection, a dedicated home office, and the ability to work independently with minimal supervision. Whether supporting customers, managing orders, or assisting with administrative tasks, I am committed to delivering high-quality work and helping businesses grow.

Skills:
• Customer Service & Customer Support
• Email & Live Chat Support
• Zendesk Ticket Management
• eCommerce Order Support
• Order Tracking & Fulfillment Assistance
• Refunds, Returns & Exchanges
• Customer Retention & Problem Resolution
• Data Entry & Administrative Support
• Strong Written English Communication
• Fast Learner & Team Player

I am seeking a long-term opportunity where I can contribute my customer service expertise, continue learning, and grow with a company that values excellent customer experiences.

Top Skills

Customer Support » Ecommerce

Experience: 1 - 2 years

My eCommerce support experience includes assisting customers with order-related inquiries, tracking shipments, processing refunds, handling returns and exchanges, and resolving delivery issues. I have supported customers through email and live chat, ensuring timely, professional, and empathetic communication throughout the customer journey. I have experience working with eCommerce stores by helping customers with product questions, order updates, payment concerns, and post-purchase support. I am skilled at investigating shipping delays, coordinating with fulfillment teams, and providing customers with accurate information to resolve issues efficiently.