Executive Assistant | SMM | CRM, Customer Support & Operations

I handled email support for 7 months in a blended (voice and non-voice) account within a BPO environment. My role focused on responding directly to customer inquiries, providing clear and well-structured solutions, and ensuring each concern was resolved accurately. I maintained consistency in communication and delivered timely, detail-oriented support across all interactions.

With 1 year and 7 months of experience in customer service, I supported customers through voice channels in a fast-paced BPO setting. I specialized in resolving concerns in real time, de-escalating issues, and providing clear, solution-oriented support. I developed strong communication and problem-solving skills while maintaining a professional and customer-focused approach.

I have experience in fraud detection for a U.S.-based food delivery company, handling high-value and multiple refund requests, unauthorized charges, and account access issues. I investigate transaction patterns, validate claims, and make informed decisions to prevent losses while ensuring fair customer resolutions. I also manage appeal reviews, reassessing cases with accuracy, discretion, and strong attention to detail.

I have managed multiple social media platforms, including TikTok and Facebook, for a local travel and tours business. My role included creating and posting content, supporting promotional campaigns, and maintaining a consistent and engaging online presence aligned with the brand.

I use Adobe Photoshop to design graphics for my own t-shirt brand, including creating original designs, posters, and product mock-ups. This hands-on experience allows me to work on more detailed and customized visual projects while maintaining consistency in branding.

I have developed structured systems to organize inboxes efficiently — transforming cluttered emails into clean, categorized, and easy-to-navigate workflows. This improves response time, ensures important messages are prioritized, and maintains a professional communication standard.

I use Canva to create marketing materials such as promotional posts, airline ticket pricing visuals, and booking announcements, ensuring they are aligned with brand guidelines and approved by management.

For scheduling and coordination, I have handled meeting management and operational timelines, ensuring tasks are completed efficiently. This includes organizing team schedules, coordinating bookings, following up on passport and visa processing, and tracking pending payments. I focus on keeping operations organized and running smoothly.