Virtual Assistant|Customer Support|Quality Assurance

Overview

Looking for full-time work (8 hours/day)

at $11.56/hour ($2,034.56/month)

Associates degree

Last Active

May 9th, 2024 (11 days ago)

Member Since

April 20th, 2017

Profile Description

With over 17 years of diverse experience in customer support roles, I began my journey in 2007 as a chat support specialist for eBay, focusing on combating account takeover and safeguarding users from hackers and scammers. Transitioning to Jetstar in 2010, I provided comprehensive assistance to customers with flight inquiries, airport check-ins, baggage allowances, and flight transfers. In 2012, I joined SiriusXM, handling phone support for satellite radio connectivity issues and managing upgrade and downgrade inquiries. Embracing remote work, I served as a lead generation specialist with Engage, facilitating sales conversations for vehicles and assisting with service appointments. Additionally, I gained experience in online tutoring and e-commerce support roles before transitioning back to the corporate environment with Wipro, where I progressed from a Technical Support role to Quality Assurance. For the past three years, I have contributed to Airbnb as a Resolutions 2 specialist and now thrive as a Senior Customer Support professional at Upgrade to see actual info, leveraging my extensive background to deliver exceptional service and resolution to customers.