Virtual Assistant | Customer Support Specialist | SMM

Assisted customers via live chat, email, and messaging platforms, providing quick and accurate responses. Resolved product, service, and account-related inquiries with professionalism and empathy. Escalated complex issues to higher support levels while ensuring timely follow-up. Handled multiple chat conversations simultaneously while maintaining high accuracy and customer satisfaction. Guided customers step-by-step through troubleshooting, billing, and account setup. Documented customer concerns and feedback to improve products and services. Consistently achieved performance targets such as response time, resolution rate, and customer satisfaction scores.

Managed daily schedules, meetings, and travel arrangements to ensure smooth time management. Handled correspondence, phone calls, and emails with professionalism and confidentiality. Organized documents, files, and records for quick access and efficient workflow. Assisted in project coordination, task follow-ups, and deadline tracking. Provided personal support including errands, event planning, and household coordination. Maintained discretion when dealing with sensitive information and high-profile clients. Improved office efficiency by implementing digital tools (calendar apps, task management systems

Created, scheduled, and published engaging content across Facebook, Instagram, TikTok, and other platforms. Monitored comments, messages, and community interactions to maintain positive engagement. Analyzed insights and performance metrics to improve reach, engagement, and conversion rates. Ran paid ad campaigns and tracked ROI to support marketing goals. Collaborated with the marketing team for branding consistency and campaign planning. Researched trends, hashtags, and competitor activities to stay updated and optimize strategies. Increased follower growth and brand awareness through consistent posting and targeted content.