Multi-Skilled VA/Virtual/Executive Assistant, Appointment Setter, Lead management

Chat Support Representative I responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets.

Virtual assistant and customer support specialist with 5+ years of remote work experience. Currently serving as a Customer Success & Lead Management Specialist for a US-based painting company, managing calls, calendars, CRM records, and client communications. Previous experience with TTEC supporting DoorDash, eBay, Tonal, and Lemonade, consistently meeting CSAT, FCR, and quality KPIs. Skilled in executive assistance, appointment setting, lead qualification, and multi-channel support. Available for full-time or part-time remote roles.

Provided executive assistance supporting a CEO, including calendar management, scheduling, invoicing, data entry, document handling, and project coordination. Experienced in handling time-sensitive administrative tasks and maintaining smooth daily operations.

Virtual Assistant with hands-on experience across e-commerce, fitness coaching, travel, and telecommunications. I provide high-level administrative and customer support ,managing calendars, handling inbound/outbound communications, data entry, and delivering excellent service via email, chat, and voice. Proficient in Google Workspace, Microsoft Office, Salesforce, Zendesk, Slack, and various CRM tools. Organized, tech-savvy, and built for remote work. I consistently deliver with efficiency, excellence, and integrity.