Karl

CSM & Admin support / VA 

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Overview

Looking for full-time work (8 hours/day)

at $11.36/hour ($1,999.99/month)

Associates degree

Last Active

March 27th, 2024 (2 days ago)

Member Since

April 18th, 2017

Profile Description

Hello, I'm Upgrade to see actual info Upgrade to see actual info Upgrade to see actual info. With over 11 years of extensive experience in customer support, I have honed my skills in providing exceptional assistance through various channels such as phone, chat, and email. Throughout my career, I have developed expertise in Anti-Money Laundering (AML) and Know Your Customer (KYC) procedures, ensuring compliance and mitigating risks effectively.
Currently, I am employed as a customer support professional for a Bitcoin ATM company. This role has allowed me to leverage my knowledge of cryptocurrencies and provide top-notch support to users navigating the intricacies of Bitcoin transactions. Additionally, my previous experience working in the backoffice of Barclays has provided me with valuable insights into the banking industry and enhanced my understanding of financial processes.
My dedication to delivering exceptional customer service, combined with my strong knowledge of AML, KYC, and the fintech landscape, allows me to provide comprehensive assistance to customers while maintaining strict adherence to regulatory requirements. I thrive in fast-paced environments, where problem-solving and effective communication are paramount.
I am passionate about creating positive customer experiences and ensuring their satisfaction throughout their journey. I am always eager to learn and adapt to new technologies and industry trends, enabling me to provide the highest level of support in an ever-evolving landscape.
I look forward to leveraging my extensive experience and skills to contribute positively to your team and help drive exceptional customer satisfaction."
Feel free to customize and modify this introduction to reflect your unique experiences and skills.

Top Skills

Customer Support » Email Support

Other Skills

SEO

Real Estate » Appointment Setting

Customer Support » Social Media Moderation

Office and Administration » Microsoft Excel

E-Commerce » Inventory Management » Quality Control

Professional Services » Medical Services

Human Resources

Video Editing

Customer Support » Forum/Community Moderation

Customer Support » Content Moderation/Management

Office and Administration » Data Entry

Office and Administration » Email Management

Office and Administration » Travel Planning

Office and Administration » Personal Assistant

Basic Information

Age
Not Specified
Gender
Male
Website
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Address
CALOOCAN CITY, NCR, THIRD DISTRICT
Tests Taken
IQ
Score:  126
DISC
Dominance: 31
Influence: 42
Steadiness: 17
Compliance: 10
English
C1(Advanced)
Uploaded ID
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