Virtual Assistant & Customer Service

I have hands-on experience in HR management, specializing in recruitment and Job postings, employee records (201 files), payroll processing, and bank transactions. My responsibilities included preparing payslip templates, conducting initial interviews for hiring, and ensuring accurate and organized HR documentation. This role strengthened my skills in people management, compliance, and administrative support while contributing to smooth HR operations.

I have over eight months of experience as a Customer Service Representative (CSR) in a local sales account, handling both voice and non-voice support simultaneously. My role involved assisting customers through calls and written communication, addressing their inquiries, resolving concerns, and promoting products and services to drive sales. This dual experience allowed me to develop strong communication, multitasking, and problem-solving skills while maintaining a high level of customer satisfaction.

In my previous role as an HR Assistant, I gained extensive experience in scheduling and calendar management using various platforms such as Zoom, Google Meet, Microsoft Outlook, and email-based coordination. I was responsible for setting up and managing interview schedules from initial screening to final evaluation, ensuring smooth communication between applicants and hiring managers. I also organized team meetings, adjusted schedules to meet changing priorities, and maintained clear documentation of all interview arrangements. These responsibilities strengthened my organizational skills, adaptability, and proficiency in using multiple scheduling tools, making me highly effective in managing time-sensitive tasks within HR operations.

Throughout my experience as a Customer Service Representative and later as an HR Assistant, I developed strong skills in email management and correspondence. In my CSR role, I handled customer inquiries, follow-ups, and non-voice support via email, ensuring timely and accurate responses to maintain client satisfaction. In HR, I managed email communications for recruitment, including scheduling interviews, sending updates to applicants, and coordinating with hiring managers. These roles strengthened my ability to organize, prioritize, and respond efficiently to high volumes of emails, while maintaining professionalism and accuracy.

I facilitated and managed employee surveys, including programs such as Employee of the Month recognition and opinion-based surveys to gather employee insights. These initiatives encouraged participation, improved team morale, and provided management with valuable feedback to enhance workplace satisfaction. This experience strengthened my skills in employee engagement, survey management, and workplace culture development.

I have experience in workforce management, where I assisted in forecasting workloads, creating schedules, monitoring attendance, and tracking employee performance. I also helped in ensuring that staffing levels were aligned with business needs by coordinating schedules and adjusting resources as required. This role strengthened my skills in time management, organization, and operational efficiency.