E-Commerce Customer Service, Data Entry

Managed administrative tasks including scheduling, reporting, and data tracking. Oversaw documentation, correspondence, and performance reporting to ensure operational efficiency. Supervised staff schedules and performance tracking using digital systems.

Reviewed and verified information for accuracy, completeness, and compliance with organizational standards. Managed sensitive and confidential information while ensuring data integrity and security. Utilized tools such as Microsoft Excel, Google Sheets, and database software to efficiently process and organize records. Developed strong organizational and multitasking skills by handling multiple data entry projects within tight deadlines.

Successfully led teams of varying sizes, providing direction, mentorship, and performance feedback to achieve both individual and organizational goals. Skilled in setting clear expectations, delegating tasks effectively, and fostering accountability to drive productivity. Developed and implemented strategies to enhance team collaboration, motivation, and engagement, resulting in improved performance and morale. Proficient in conflict resolution, problem-solving, and decision-making to maintain a positive and productive work environment.

Provide customer support via email and chat for Shopify and eBay stores. • Process orders, handle returns, and resolve disputes to maintain positive customer feedback ratings. • Assist with product listing updates, inventory checks, and accurate data entry across platforms. • Collaborate with management to identify customer pain points and suggest improvements in workflow.

Created simple graphics such as social media posts, presentations, and flyers using Canva’s pre-designed templates and customization tools. Gained familiarity with Canva’s drag-and-drop editor, text formatting, color palettes, and image editing features.