Hi, I’m
Most recently, I worked as a Senior Real-Time Analyst, where I managed the scheduling of up to 1,000 agents, coordinated across multiple departments, and ensured reports were delivered accurately and on time. I’ve also provided executive-level support, including inbox and calendar management, meeting coordination, and client communication.
I have completed training in Virtual Assistant Foundations, Six Sigma, Power BI, Executive Assistant Roadmap, and Basic WordPress. I’m proficient in tools like Zoom, Teams, Google Meet, Canva, ClickUp, and especially Zoho applications — including Zoho CRM, Zoho Desk, Zoho Books, and Zoho Inventory. I’ve used these to streamline workflows, manage customer data, handle product listings, and support efficient sales and operations processes.
I’m highly organized, dependable, and passionate about helping businesses operate smoothly behind the scenes so executives can focus on what matters most.
I have extensive hands-on experience with Zoho CRM and the broader Zoho One suite, having utilized it to streamline lead management, sales pipelines, and client communications. I have managed, organized, and updated CRM data to ensure accuracy and efficiency, improving lead quality by 20% in my previous roles. I have created and customized modules, workflows, and automation processes to support sales and operational teams, enabling faster follow-ups and better client engagement. My experience also includes generating reports, tracking KPIs, and providing insights that inform strategic decision-making. Additionally, I am proficient in integrating Zoho CRM with other Zoho apps—such as Campaigns, Books, Cliq, and Inventory—to optimize workflow, enhance collaboration, and increase overall productivity across teams.
Experience: 5 - 10 years
Calendar and scheduling management Inbox and correspondence handling Document preparation and filing systems Travel planning and itinerary coordination
Experience: Less than 6 months
Experience: 5 - 10 years
Experience: 5 - 10 years
Professional email and business writing Stakeholder and client communication Cross-departmental coordination Meeting facilitation and note-taking Discretion and confidentiality
Experience: Less than 6 months
I’m familiar with Zoho Books — handling invoices, tracking expenses, reconciling payments, and generating financial reports. I can help keep accounts organized, ensure accurate record-keeping, and support smooth day-to-day bookkeeping tasks.
Experience: Less than 6 months
I’m familiar with Zoho Inventory, including managing products, tracking stock levels, processing orders, and generating inventory reports. I can update item details, handle purchase and sales orders, and ensure accurate inventory synchronization across platforms. I’m also comfortable using Zoho Inventory alongside other Zoho apps for smoother workflow and reporting.
Experience: 5 - 10 years
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Google Workspace (Docs, Sheets, Drive, Meet) Project management tools (ClickUp, Asana, Trello, Notion) Communication platforms (Slack, Zoom, Teams) Canva / Power BI for reports and presentations
Experience: Less than 6 months
Process improvement (Lean Six Sigma, workflow optimization) Vendor and supplier coordination KPI tracking and follow-ups
Experience: 5 - 10 years
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