Virtual Assistant & Administrative Specialist

Proficient in handling client inquiries, order tracking, and coordinating with sales teams to ensure timely and accurate service delivery. Experienced in providing administrative support, preparing sales reports, and managing client communications to maintain strong customer relationships. Skilled in using CRM platforms (Freshdesk) and SAP for tracking client orders, resolving issues, and monitoring sales updates. Known for attention to detail, effective communication, and ensuring client satisfaction in fast-paced work environments.

Extensive experience in accurate and efficient data entry across multiple platforms including CRM systems (Freshdesk) and SAP. Responsible for updating and maintaining sales orders, purchase orders, inventory records, and client information, ensuring data integrity and timely processing. Skilled in organizing, validating, and analyzing data for reporting purposes, supporting sales operations, lead management, and operational decision-making. Proficient in Microsoft Excel (Pivot Tables, VLOOKUP, conditional formatting), Google Sheets, and other data management tools, consistently delivering precise and reliable results in fast-paced environments.

Highly experienced in providing comprehensive administrative support to executives and teams across multiple companies, including Samsung Electronics Philippines, Beko Pilipinas, ISLA LPG Corporation, and Green & Smart Mobility PH. Skilled in managing executive calendars, scheduling meetings, handling email correspondence, and organizing files and documents to ensure smooth daily operations. Proficient in CRM and SAP data entry, report preparation, and document creation, enabling accurate tracking of sales, inventory, and operational performance. Adept at coordinating with cross-functional teams, supporting client communications, and maintaining efficient workflows using tools such as Microsoft Office, Google Workspace, Canva, and ChatGPT. Recognized for attention to detail, organizational skills, and the ability to manage multiple tasks in fast-paced environments.

Proficient in managing customer relationships and support tasks using Freshdesk and similar CRM platforms. Experienced in updating client records, tracking inquiries, logging interactions, and ensuring timely follow-ups. Skilled in organizing data, generating reports, and supporting sales and customer service teams to improve workflow efficiency and maintain strong client relationships.

Experienced in coordinating and monitoring logistics operations, including dealer orders, allocations, delivery tracking, and inventory management. Skilled in ensuring timely fulfillment, resolving order issues, and maintaining accurate records to support seamless supply chain and operational efficiency. Adept at communicating with internal teams and external partners to track stock availability and manage urgent requirements effectively.

Experienced in researching, qualifying, and nurturing leads to support business growth across multiple industries. Proficient in using LinkedIn, online directories, and CRM tools to identify potential clients and maintain up-to-date lead pipelines. Skilled in preparing proposals, scheduling meetings, and coordinating with sales teams to convert leads into opportunities. Demonstrated ability to analyze and track lead performance, ensuring efficient follow-ups and contributing to overall sales and operational targets.

Experienced in administrative and sales support, with a focus on data entry and processing in SAP. Skilled in managing sales orders, purchase orders, inventory tracking, and client information while ensuring accuracy and timeliness. Proficient in preparing reports, coordinating with cross-functional teams, and maintaining organized records to support smooth operations and efficient workflow.