Aspiring Virtual Assistant | Admin Support |Customer Service | Digital Tool Spec

I have 5 years of experience in dental insurance, working closely with providers, doctors, and nursing staff to discuss patient benefits and eligibility. My role required the use of various medical tools and CRM platforms to accurately verify and communicate insurance coverage while ensuring full HIPAA compliance before releasing any patient information. Throughout my tenure, I was recognized with several awards, including Top Agent and 100?curacy, for consistently delivering reliable, precise, and detail-oriented support. This experience has strengthened my skills in communication, data management, and problem-solving—qualities I now bring to virtual assistance and administrative support.

I have 5 years of experience in dental insurance, working closely with providers, doctors, and nursing staff to discuss patient benefits and eligibility. My role required the use of various medical tools and CRM platforms to accurately verify and communicate insurance coverage while ensuring full HIPAA compliance before releasing any patient information. Throughout my tenure, I was recognized with several awards, including Top Agent and 100?curacy, for consistently delivering reliable, precise, and detail-oriented support. This experience has strengthened my skills in communication, data management, and problem-solving—qualities I now bring to virtual assistance and administrative support.

I have nearly 3 years of experience as a Technical-Vocational Trainer, specializing in Contact Center Services and Computer System Servicing. In this role, I designed and facilitated training programs that equipped learners with practical skills for employment and career growth. I also had the opportunity to train Persons Deprived of Liberty (PDLs), focusing not only on technical competencies but also on boosting their self-esteem and confidence to prepare them for reintegration into the workforce. This experience honed my ability to adapt to diverse learners, use digital tools for training delivery, and provide mentorship that empowers individuals to achieve their goals.

I served as a School Property Custodian for over 3 years, where I was responsible for managing school funds, preparing liquidation reports, and ensuring proper allocation of resources in line with the school plan. My role also included handling property inventory, maintaining accurate records, and ensuring accountability for all school assets. This experience strengthened my financial management, organizational, and record-keeping skills, as well as my ability to work with transparency and attention to detail.