Customer Success & Ecommerce Operations Specialist | Shopify | Gorgias | Zendesk

Overview

Looking for full-time work (8 hours/day)

at $4.97/hour ($960.00/month)

BBA major in Human Resource Development Management

Last Active

July 2nd, 2026 (7 days ago)

Member Since

April 16th, 2017

Profile Description

Helping ecommerce brands deliver exceptional customer experiences, streamline operations, and build customer loyalty.

If you're looking for someone who can do more than answer emails, you've found the right profile.

Over the years, I've supported growing ecommerce brands by managing customer support, backend operations, order fulfillment, social media interactions, and customer retention. I understand that every customer touchpoint matters, and I believe great support creates loyal customers and long-term growth.

HOW I CAN HELP:
- Email, Chat, and Social Media Support
- Shopify Store Operations
- Order Processing and Fulfillment
- Returns, Exchanges, and Refund Management
- Subscription Management
- Customer Retention and Issue Resolution
- Social Media Community Management
- CRM and Backend Administration
- SOP Documentation and Process Improvement

TOOLS I WORK WITH:
Shopify, Gorgias, Zendesk, Reamaze, HappyFox, Dondy Chat, ReturnGO, Loop Returns & Exchanges, Reveni, Recharge, AfterShip, ---------- , ShipStation, Amazon MCF, Deliverr (Flexport), Bleckmann, ShipOS, Stripe, PayPal, HubSpot, Zoho CRM, Oracle NetSuite, Patchworks, Trello, Google Workspace, Microsoft Office, Facebook Business Suite, Agorapulse, NapoleonCat, Hootsuite, and ManyChat.

WHY CLIENTS ENJOY WORKING WITH ME:
- Professional and empathetic communication
- Proactive problem-solving
- Strong attention to detail
- Quick learner and adaptable
- Ownership mindset
- Dedicated to providing excellent customer experiences

I'm more than a customer support representative. I understand the moving parts behind ecommerce operations and work to keep both customers and internal processes running smoothly.

If you're looking for someone reliable, proactive, and committed to helping your business grow, I'd love to connect.