Virtual Assistant | Customer Support, Email & Administrative Tasks

September 2023 - May 2024: Managed high-volume customer inquiries via email, providing timely and accurate responses to concerns, complaints, and product-related questions. Performed troubleshooting and delivered step-by-step guidance to resolve customer issues and maintain high satisfaction levels. Coordinated refunds, replacements, and special requests, ensuring efficient case handling and a positive customer experience. Recognized as Top 1 in QA Evaluation for the Returns Team at Orbio (April 2024), consistently maintaining high quality while handling 40–60+ emails per day.

Reservation Specialist (Intern): Managed travel inquiries across social media and in-office channels, providing accurate quotations, booking assistance, and timely responses to ensure smooth client transactions. Also, prepared and processed flight bookings, land arrangements, and visa applications (Japan), ensuring complete requirements and accurate documentation for seamless travel preparation. In addition, updated and organized travel materials, including flyers, travel boards, SOAs, and promotional posts, supporting daily operations, marketing efforts, and real-time client information updates.

March 2022 - April 2023: Handled 40+ customer cases per shift, resolving billing, transaction, and account-related concerns with clear and professional communication. Maintained a 92% satisfaction score (100% with elite customers) by efficiently resolving issues within an average handling time of 4–6 minutes. Coordinated with multiple internal departments to verify customer information, resolve discrepancies, and ensure accurate processing of payments and account requests. Recognized as a Top 10 Customer Service Representative among 500+ agents at Sykes Asia, Inc. (September 2022) for strong call performance and consistently high customer satisfaction.

May 2021 - October 2021: Performed daily accounting tasks, including data entry, bookkeeping, transaction recording, and updating financial ledgers. Assisted in reconciling receipts and bank accounts, preparing invoices, processing payroll, and handling government contributions such as SSS, PhilHealth, and Pag-IBIG. Ensured accurate and timely monthly tax submissions by reviewing financial records, preparing required documents, and maintaining full compliance with government regulations.

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with strong data entry, file management, and email handling skills. Experienced in updating and maintaining accurate records, organizing documents, managing correspondence, and streamlining administrative tasks to improve office efficiency. Detail-oriented, reliable, and capable of managing multiple responsibilities effectively.