Virtual Assistant | Data Entry | CSR

Overview

Looking for full-time work (8 hours/day)

at $4.16/hour ($800.00/month)

Bachelors degree

Last Active

July 3rd, 2026 (4 days ago)

Member Since

August 16th, 2025

Profile Description

I am a highly motivated and detail-oriented professional with extensive experience in customer service, collections, sales, and team leadership. Over the years, I have developed strong communication, problem-solving, and organizational skills through various roles in the financial, retail, and telecommunications industries.
I started my career as an Account Officer in a local bank’s auto loan department, where I handled client accounts and performed outbound calls to assist customers with their financial obligations. This experience strengthened my ability to manage sensitive information, negotiate with clients, and maintain accurate records.
I later gained valuable exposure in the customer service industry by working with major accounts such as Amazon Retail, T-Mobile (Chat and Voice Support), and Direct TV (Customer Service and Sales). In these roles, I provided high-quality customer support, resolved inquiries, processed transactions, and upsold services, all while ensuring a positive customer experience.
My background also includes working with Capital One Auto Loan Collections, where I developed expertise in handling complex financial accounts, meeting targets, and managing high-pressure situations. Through hard work and consistency, I was promoted to Team Leader for a Collections Account. In this leadership role, I supervised a team of agents, monitored performance, conducted coaching sessions, and motivated my team to achieve and exceed collection goals. This position enhanced my leadership, training, and people-management skills.
With my diverse experience across customer service, collections, and leadership, I have built a solid foundation in handling client relations, managing accounts, and supporting both customers and teams. I am also familiar with CRM tools, documentation, and reporting, which I can apply to roles in recruitment, virtual assistance, and administrative support.
I bring with me not only technical skills but also the dedication, professionalism, and adaptability to succeed in any role I take on. I am eager to contribute my experience to a dynamic team where I can support growth, efficiency, and excellent service delivery.