Property Management Assistant

Managing short-term rental and hospitality operations for an 18-room resort and event venues. Handled OTA platform setup and management, including integrating the property into Booking.com and maintaining listings on both Airbnb and Booking.com. Oversaw guest communications, booking coordination, and calendar management to ensure high occupancy and smooth operations. Directed cleaning and maintenance schedules, managed vendor relationships, and implemented quality control measures.

Handled payroll preparation for resort staff, ensuring accurate computation of salaries, deductions, and benefits. Maintained employee records, monitored attendance, and processed adjustments for overtime and leave. Coordinated with management for timely disbursement and prepared payroll reports for accounting and compliance purposes. Experienced in both manual payroll processing and using spreadsheet-based tracking systems.

Managing end-to-end hotel and short-term rental bookings, from inquiry to post-stay follow-up. Skilled in handling guest communications across multiple channels, confirming reservations, processing booking modifications, and managing property calendars to avoid double-bookings. Coordinated with cleaning and maintenance teams to ensure rooms were guest-ready. Experienced in upselling services such as event packages and special arrangements, contributing to increased booking revenue. Proficient in OTA platforms (Airbnb, Booking.com) including full property setup and integration.

Managed and monitored incoming payments for guest stays, event bookings, and other resort services. Tracked outstanding balances, issued payment reminders, and coordinated with clients to resolve billing issues. Maintained accurate AR records and prepared regular reports for management to ensure healthy cash flow and timely collections.

Performed monthly reconciliation of financial records, comparing internal expense and revenue reports with bank statements to ensure accuracy. Investigated and resolved discrepancies, verified transaction records, and maintained organized documentation for auditing and reporting purposes. Coordinated with management to address accounting issues promptly and keep financial data up to date.

Prepared and issued accurate invoices for guest stays, events, and other resort services. Maintained organized billing records, monitored payment status, and followed up on outstanding balances. Coordinated with clients and management to address billing inquiries and ensure timely payment collection. Experienced in both manual invoice preparation and digital documentation for proper record-keeping.