Remote Support Specialist

I worked as a non-voice agent for Teleserv and Fusion CX, assisting clients through chat and email. I focused on resolving concerns efficiently, maintaining a friendly tone, and improving transfer-per-hour metrics through active listening and clear communication.

I’ve handled data entry tasks for customer service and educational projects, including updating spreadsheets, organizing client records, and formatting worksheets. I’m accurate, fast, and familiar with tools like Excel, Google Sheets, and CRM platforms.

I use Canva and Capcut to edit photos and videos for social media and digital products. I can crop, adjust brightness, add text, and create simple layouts. I enjoy making clean and clear designs that are easy to understand.

I write engaging and thoughtful content in both English and Tagalog, adapting tone and style for different audiences. I’ve created endorsement messages, educational worksheets, and product descriptions for family-oriented brands. My writing blends empathy, clarity, and creativity—whether I’m crafting social media posts, instructional guides, or storytelling pieces.