Ecommerce specialist and Account Manager

Etsy Store Owner Founded and managed an Etsy print-on-demand store, creating original designs using Canva and selling custom apparel through Printify for production and fulfillment. Used Placeit to create professional mockups, eRank for keyword research and SEO, and optimized product titles, descriptions, and listings through competitor analysis. Maintained pricing, profit margins, and business performance using Google Sheets to ensure profitability.

Over 5 years of experience supporting businesses that expand their products across multiple online marketplaces, including Amazon, eBay, Walmart, Target+, Mirakl, and TikTok Shop. Assisted clients with product listing creation and updates, pricing management, order processing, API integration issues, import/export troubleshooting, account health monitoring, and resolving suspended listings. Regularly coordinated with marketplace support teams to investigate and resolve operational and technical issues, ensuring smooth marketplace operations.

Over 5 years of experience supporting Amazon sellers by managing product listings, updating catalog information, adjusting pricing, resolving order and API-related issues, monitoring account health, troubleshooting suspended listings, and coordinating with Amazon Seller Support to resolve account and operational concerns efficiently.

Because we manage catalogs ranging from thousands to millions of SKUs, I regularly use SQL-based queries to filter and identify the specific products that need troubleshooting, updates, or analysis. My company uses a proprietary query language called FQL (a combination of SQL and Excel Query), which I use extensively in my daily work. While I am not an advanced SQL developer, I have a solid understanding of SQL concepts and am comfortable writing and modifying queries to efficiently retrieve and analyze marketplace data.

Over 5 years of experience working for an e-commerce software company that uses API integrations to help businesses expand across multiple online marketplaces. Familiar with how APIs work, including troubleshooting integration issues, identifying data synchronization problems, and assisting clients with marketplace connectivity. While I'm not an API developer, I have a solid understanding of API workflows and their role in e-commerce operations.